Shipping policy

SHIPPING POLICY

MYSELVA ETAILING LLC (doing business as Kith Garden)

Last Updated: August 26, 2026

1. INTRODUCTION

At Kith Garden, we are committed to delivering your orders promptly and efficiently.

Please read this Shipping Policy carefully to understand our shipping practices. This Policy forms part of, and should be read together with, our Terms and Conditions. Where this Policy and our Terms and Conditions address the same subject, our Terms and Conditions control.

2. ORDER PROCESSING TIME

  • Orders are processed within one (1) to two (2) business days, Monday through Friday.
  • Orders placed after 12:00 PM Pacific Time, or on weekends or holidays, are processed on the next business day.
  • Processing time is separate from transit time. Your total delivery estimate is processing time plus the transit time for the shipping method you select.

You will receive a shipping confirmation email with tracking information once your order leaves our fulfillment center.

3. SHIPPING METHODS AND DELIVERY ESTIMATES

We offer the following shipping options. Transit times below are estimates and begin once your order has been processed and handed to the carrier.

Method Estimated Transit Time
Standard Shipping 5 to 21 business days
Express Shipping 2 to 14 business days

Delivery estimates are not guarantees. Actual delivery times vary based on your location, carrier performance, customs processing, seasonal volume, weather, and other external factors.

Business days are Monday through Friday, excluding United States federal holidays.

4. SHIPMENT ORIGIN AND FULFILLMENT

Orders may be fulfilled from domestic or international fulfillment centers depending on Product availability, inventory location, and your delivery address.

Where an order is fulfilled from an international location, transit times are typically at the longer end of the ranges stated in Section 3, and the shipment may be subject to customs and agricultural inspection.

We ship in compliance with applicable agricultural import and export requirements. Where a Product requires a phytosanitary certificate, import permit, or other documentation for lawful shipment, that documentation is arranged as part of the fulfillment process.

5. TRACKING YOUR ORDER

Once your order ships, you will receive an email containing a tracking link and tracking number.

Click the hyperlink in the email to view your tracking. You may also copy your tracking number and enter it directly at https://www.17track.net for the most up-to-date status.

Tracking information may take 24 to 72 hours to display activity after your shipping confirmation is sent. This is normal and does not indicate a problem with your order.

If your tracking has not updated after seven (7) business days, contact us at contact@kithgarden.com and we will investigate on your behalf.

6. POSSIBLE DELAYS

Some orders may take longer than expected due to freight congestion, carrier capacity constraints, customs and agricultural inspection, changes in import tariffs or trade regulations, seasonal demand, or other factors outside our control.

We work closely with our fulfillment partners to keep delays to a minimum and we appreciate your patience.

6.1 Extended Delays and Your Right to a Refund

If we are unable to ship your order within the time stated at checkout, or within thirty (30) days of your order where no time was stated, we will notify you of the delay, provide a revised shipping estimate, and offer you the choice of:

  • Consenting to the delay and waiting for your order; or
  • Cancelling your order for a prompt and full refund, including any shipping charges paid.

If you do not respond to our notice, we will cancel the order and issue a full refund.

This applies in addition to your rights under our 90-day money-back guarantee.

7. SHIPPING RATES

Shipping charges are calculated based on the weight and dimensions of your order, the destination, and the shipping method selected.

All applicable rates are displayed at checkout before you complete your purchase. No shipping charge will be applied that was not disclosed to you at checkout.

Where a free shipping promotion applies, the qualifying conditions are stated at the time of the offer.

8. SHIPPING ADDRESSES

8.1 Address Accuracy

Please ensure your shipping address is complete and correct before completing your order. We are not responsible for packages delivered to an incorrect or incomplete address provided by you.

If you notice an error, contact us at contact@kithgarden.com or call +1 (336) 343-6693 immediately. We will make reasonable efforts to correct the address if the order has not yet been processed, but we cannot guarantee a change once an order has entered fulfillment.

Orders that cannot be corrected before shipment remain covered by our 90-day money-back guarantee.

8.2 Undeliverable and Returned Packages

If a package is returned to us as undeliverable due to an incorrect address, a refused delivery, or an uncollected package, we will contact you.

You may choose to have the order reshipped, in which case a second shipping charge applies, or to receive a refund of the purchase price, excluding original shipping charges.

8.3 P.O. Boxes and Military Addresses

We can ship to P.O. Boxes and to APO, FPO, and DPO addresses where the carrier permits. Delivery to these addresses may take longer than the estimates in Section 3.

8.4 Split Shipments

Orders containing multiple items may ship in more than one package and may arrive on different dates. You will receive separate tracking information for each shipment, and you are not charged more than once for shipping on a split order.

9. DOMESTIC SHIPPING RESTRICTIONS

Certain seeds and plant materials are subject to agricultural quarantine or restriction in specific United States states and territories, including Hawaii, Puerto Rico, Guam, and other jurisdictions with active quarantine programs.

We may decline to ship any Product to any jurisdiction where its sale or shipment is restricted. If we are unable to ship a Product to your address for this reason, we will notify you and issue a full refund for the affected item.

You are responsible for complying with the laws applicable to the possession and cultivation of seeds and plants in your location, as described in our Terms and Conditions.

10. INTERNATIONAL SHIPPING

We ship to many countries, subject to the restrictions in this Section.

International shipping rates and delivery estimates vary by destination and are displayed at checkout.

10.1 Customs, Duties, and Taxes

You are responsible for all customs fees, import duties, taxes, and brokerage charges levied by the destination country. These charges are not included in the price you pay at checkout and are not collected by us.

Customs policies vary widely. Contact your local customs office for more information before ordering.

10.2 Agricultural Import Regulations

International shipments of seeds are subject to the import regulations of the destination country, which may require phytosanitary certificates, import permits, or other documentation, and which may prohibit certain seeds entirely.

You are solely responsible for determining whether the Products may lawfully be imported into your country and for obtaining any documentation required of you as the importer.

As stated in our Terms and Conditions, we are not responsible for, and are not obligated to refund, Products that are delayed, inspected, seized, destroyed, returned, or refused by customs or agricultural authorities.

If a shipment is refused or seized, contact us and we will review the circumstances with you.

11. LOST, STOLEN, OR DAMAGED PACKAGES

Please inspect your order upon delivery.

If your package arrives damaged, contains damaged items, or does not arrive, contact us at contact@kithgarden.com and we will assist you.

We ask that you contact us within thirty (30) days of the delivery date, or of the expected delivery date for a package that never arrived, so that we can file a carrier claim within the carrier's deadline. Contacting us after that period does not by itself void your rights under our 90-day money-back guarantee or under applicable law.

Photographs of any damage are helpful and are usually sufficient. We do not normally require you to return a damaged item.

11.1 Risk of Loss

As stated in our Terms and Conditions, title and risk of loss pass to you upon delivery of the Products to the carrier, and carrier delivery confirmation is deemed conclusive proof of delivery to the address you provided.

Notwithstanding the foregoing, and as a matter of customer service, we will work with you and the carrier on any claim for a package that is lost in transit or that is confirmed delivered but not received, and eligible orders remain covered by our 90-day money-back guarantee.

12. SUBSCRIPTION SHIPMENTS

Subscription orders ship at the billing interval you selected at checkout. The processing and transit times in Sections 2 and 3 apply to each shipment.

You may update the shipping address for future shipments through your account. Shipments sent to the address on file at the time the shipment is processed are subject to this Policy.

To skip, pause, or change a subscription shipment, the change must be completed at least twenty-four (24) hours before your next billing date, as described in our Terms and Conditions.

The contents of subscription shipments may vary by season and availability.

13. FORCE MAJEURE

We are not liable for delays or failures in delivery resulting from causes beyond our reasonable control, including acts of God, natural disasters, adverse growing conditions or crop failures, public health emergencies, labor disputes, supply chain disruptions, governmental or regulatory action, changes in tariffs or trade restrictions, war or terrorism, and carrier delays.

14. CONTACT

For any question about shipping, tracking, or delivery:

MYSELVA ETAILING LLC (d/b/a Kith Garden) Attn: Customer Care 1209 Mountain Road PL NE, STE R Albuquerque, NM 87110 United States

Email: contact@kithgarden.com Phone: +1 (336) 343-6693 Website: kithgarden.com