Refund policy
REFUND AND RETURN POLICY
MYSELVA ETAILING LLC (doing business as Kith Garden)
Last Updated: August 26, 2026
This Refund and Return Policy explains how to cancel an order, request a return, and obtain a refund from Kith Garden. It forms part of, and should be read together with, our Terms and Conditions.
Where this Policy and our Terms and Conditions address the same subject, our Terms and Conditions control.
1. OUR 90-DAY MONEY-BACK GUARANTEE
Eligible Products, including the Heirloom Seed Vault Kit, are covered by a ninety (90) day money-back guarantee.
If you are not satisfied with an eligible Product for any reason, you may request a full refund of the purchase price within ninety (90) days of the delivery date confirmed by the carrier.
This guarantee applies to purchases made directly through kithgarden.com. It does not apply to Products purchased from third-party sellers or unauthorized resellers.
Products not designated as eligible for the guarantee are subject to the return terms stated on the applicable product page and in Section 5 of this Policy.
2. ORDER CANCELLATION
Orders may be cancelled within twenty-four (24) hours of purchase, provided the order has not yet been processed for shipment.
After twenty-four (24) hours, orders are processed and prepared for shipment and can no longer be cancelled. If your order has already shipped, it will be handled under the return and refund provisions of this Policy.
To request a cancellation, contact us at contact@kithgarden.com or call +1 (336) 343-6693 within twenty-four (24) hours of placing your order. Include your order number in your message.
If we are unable to stop a shipment that has already been processed, you remain fully covered by the 90-day money-back guarantee in Section 1.
For cancellation of a recurring subscription, see Section 7.
3. HOW TO REQUEST A REFUND OR RETURN
To start a refund or return request, contact us at contact@kithgarden.com with:
- Your order number;
- The email address used to place the order;
- The reason for your request.
We may request additional information to verify your purchase.
We will respond with a decision and, where a physical return is required, with the return address and instructions.
Do not ship any item back to us before contacting us. Items sent to us without an approved return request cannot be processed or refunded, and we are not able to return them to you.
4. HOW REFUNDS ARE ISSUED
4.1 Go Green Initiative: Returns Are Usually Not Required
As part of our Go Green Initiative to reduce waste and shipping emissions, most refund requests are approved without requiring you to ship the Product back to us.
For most seed Products, the cost and carbon footprint of return shipping exceed the value of returning the item. In these cases we will approve your refund and invite you to keep, share, or plant the Product rather than send it back.
We reserve the right to require a physical return in specific cases, including:
- High-value orders;
- Bulk or multi-pack orders;
- Requests where we need to inspect the Product to evaluate a quality issue;
- Where we reasonably believe the guarantee is being misused, as described in Section 8.
4.2 Return Shipping Costs
Where a physical return is required, return shipping costs are your responsibility, and we do not provide prepaid return labels, except where the return results from our error or is required by applicable law.
We cover return shipping in full where the Product is defective, damaged, incorrect, or otherwise not as described. See Section 6.
4.3 Refund Amount
Approved refunds are issued for the full purchase price actually paid for the returned Product.
- Original shipping charges, if any, are non-refundable, unless the refund results from our error or is required by applicable law.
- For multi-pack bundles and promotional offers, refunds are calculated on the price actually paid for the order.
- Bonus or free items have no cash value and are not separately refundable. Where a bonus item was conditioned on the purchase of a qualifying Product, the value of the bonus item may be deducted if the qualifying Product is refunded and the bonus item is retained.
4.4 Refund Timing
Refunds are issued to the original payment method within ten (10) business days of approval.
Your bank or card issuer may require additional time to post the refund to your account. If more than fifteen (15) business days have passed since we notified you that your refund was approved and you have not received it, contact us at contact@kithgarden.com and we will investigate.
If the original payment method is no longer available, we will work with you to issue the refund by an alternative method.
5. NON-RETURNABLE ITEMS AND EXCEPTIONS
The following are not eligible for return or refund:
- Gift cards, which are non-refundable except where required by law;
- Digital Content sold separately, including guides, planners, and downloadable materials, once delivered, except where required by law. Digital Content included free with a physical Product does not affect that Product's eligibility for refund;
- Custom or personalized items, including special orders made to your specification;
- Hazardous materials, flammable liquids, and gases;
- Products purchased from third-party sellers or unauthorized resellers, which must be returned to the seller from whom they were purchased.
5.1 Clarification Regarding Seed Products
Our seed Products are covered by the 90-day money-back guarantee in Section 1. The general exclusion of perishable goods applicable to many retailers does not apply to our packaged seed Products.
Live plants, cut flowers, and other genuinely perishable goods, if offered, are not returnable, and this will be stated on the applicable product page.
5.2 Sale and Clearance Items
Items sold as final sale or clearance are identified as such on the product page at the time of purchase, and are not eligible for return or refund except where the Product is defective, damaged, incorrect, or otherwise not as described, or where a refund is required by applicable law.
Items purchased using a discount code or during a general promotion are not final sale and remain eligible for the 90-day money-back guarantee.
6. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order upon delivery and contact us as soon as possible if any item is defective, damaged, or incorrect, or if your order is incomplete.
Where we confirm that a Product is defective, damaged, incorrect, or not as described:
- We will, at your election, send a replacement at no cost to you or issue a full refund including original shipping charges;
- We cover all return shipping costs, where a return is required at all;
- Photographs of the issue are usually sufficient and no physical return is typically necessary.
This Section does not limit any right or remedy available to you under applicable law, including any non-waivable statutory warranty right.
6.1 Germination and Growing Results
As explained in our Terms and Conditions, growing results depend on many factors outside our control, including soil, climate, weather, water, light, temperature, planting practice, pests, disease, and storage conditions after delivery. We do not guarantee any particular germination rate, plant growth, harvest, or yield.
This does not affect your rights under the 90-day money-back guarantee in Section 1. If you are dissatisfied with your Product for any reason, including growing results, you may request a refund within the guarantee period.
7. SUBSCRIPTION ORDERS
7.1 Cancelling a Subscription
Cancelling a subscription is separate from requesting a refund. Cancelling stops future charges and shipments; it does not automatically refund shipments already sent.
To cancel, follow the process in Section 14.10 of our Terms and Conditions. Cancellation must be completed at least twenty-four (24) hours before your next billing date to avoid the next charge.
7.2 Refunds on Subscription Shipments
Individual subscription shipments are eligible for refund under the 90-day money-back guarantee in Section 1, calculated on the price actually paid for that shipment.
7.3 Prepaid Plans
For prepaid subscription plans, cancelling stops future renewals. Shipments or benefits remaining in the current prepaid term will continue to be delivered, and the unused portion of a prepaid term is not refundable except as required by applicable law.
8. GUARANTEE ABUSE
We reserve the right to deny a refund request, or to limit or refuse future purchases, where we reasonably believe the guarantee is being abused, including through repeated or excessive refund requests, requests inconsistent with the order history on an account, or requests placed across multiple accounts by the same person or household.
We apply this Section narrowly and in good faith. It is not intended to affect customers making ordinary use of the guarantee.
9. EXCHANGES
We do not offer direct exchanges.
The fastest way to receive a different item is to request a refund for the original item under this Policy and place a new order.
Where a Product is defective, damaged, or incorrect, we will send a replacement at no cost to you under Section 6.
10. INTERNATIONAL ORDERS
International shipments of seeds are subject to the import regulations of the destination country. As stated in our Terms and Conditions, we are not responsible for, and are not obligated to refund, Products that are delayed, inspected, seized, destroyed, returned, or refused by customs or agricultural authorities.
Customs duties, import taxes, and brokerage fees are your responsibility and are not refundable by us.
10.1 European Union: 14-Day Right of Withdrawal
If merchandise is shipped into the European Union, you have the right to cancel or return your order within fourteen (14) days of receipt, for any reason and without justification, in addition to any rights under this Policy.
The Product must be in the same condition in which you received it and in its original packaging. You will need your receipt or proof of purchase.
Where you exercise this right, we will refund all payments received from you, including standard delivery costs, without undue delay and no later than fourteen (14) days after we are informed of your decision to withdraw. We may withhold the refund until we have received the Product back or you have supplied evidence of having sent it, whichever is earlier.
The 90-day money-back guarantee in Section 1 remains available to European Union customers after the 14-day withdrawal period has expired.
11. STATUTORY RIGHTS
Nothing in this Policy limits or excludes any right or remedy available to you under applicable consumer protection law that cannot be limited or excluded by agreement.
Where the law of your state, country, or region provides you with greater rights than those described here, that law applies.
12. CONTACT
For any question about cancellations, returns, or refunds:
MYSELVA ETAILING LLC (d/b/a Kith Garden) Attn: Customer Care 1209 Mountain Road PL NE, STE R Albuquerque, NM 87110 United States
Email: contact@kithgarden.com Phone: +1 (336) 343-6693 Website: kithgarden.com